Shanghai LAZZEN Electric Co., Ltd. (hereinafter referred to as "LAZZEN", "we", "us", and "our") understands the importance of your privacy and will respect your privacy. Before submitting personal information to LAZZEN, please read and understand this Privacy Policy (hereinafter referred to as "this Policy"). This Policy applies to websites owned and operated by the LAZZEN Group. This Policy describes the information practices of LAZZEN websites, including what information is collected, how it is used, with whom it is shared, and how it is protected.
This Policy describes how we handle your personal information, but it may not address all possible data processing scenarios. LAZZEN websites may contain links to other websites. LAZZEN is not responsible for the privacy practices or content of these other websites.
This Policy is established to help you understand the following:
1. How LAZZEN Collects and Uses Your Personal Information
2. How LAZZEN Uses Cookies and Similar Technologies
3. How LAZZEN Shares, Transfers, and Discloses Your Personal Information
4. Your Rights
5. How LAZZEN Protects and Retains Your Personal Information
6. How LAZZEN Handles Children’s Personal Information
7. Third-Party Providers and Their Services
8. How Your Personal Information Is Transferred Globally
9. How This Policy Is Updated
10. How to Contact LAZZEN
1. How LAZZEN Collects and Uses Your Personal Information
Personal information refers to various information related to an identified or identifiable natural person recorded electronically or by other means, excluding anonymized information. Such data may be submitted directly by you when you use our websites, products, or services, or interact with us, for example, when you create a LAZZEN account or contact us for support; or it may be obtained by us through recording how you interact with our websites, products, or services, for example, through technologies such as Cookies, or by receiving usage data from software running on your device. Where permitted by law, we may also obtain data from public and commercial third-party sources. The data we collect depends on how you interact with LAZZEN, including the websites visited or products and services used, and may include name, company name, job title, address, email address, phone number, login information (account and password), photos, and identification information. We also collect information you provide to us and the content of messages you send us, such as the query information you enter or the questions or information you provide to obtain customer support. When using LAZZEN products or services, you may need to provide your personal information. In some cases, you may choose not to provide personal information to LAZZEN, but if you choose not to provide it, LAZZEN may not be able to provide you with the relevant products or services, nor respond to or resolve the issues you encounter.
We may use your personal information for the following purposes:
(1) Creating an account.
(2) Fulfilling your transaction or service requests, including processing orders; delivering, activating, or verifying products or services; providing training and certification and managing and processing training and certification results; participating in online or offline events; making changes at your request or providing information you request (e.g., marketing materials for products or services, white papers); and providing technical support.
(3) Contacting you with your consent; sending you information about products and services that may interest you; inviting you to participate in LAZZEN events, market surveys, or satisfaction surveys; or sending you marketing information. You can unsubscribe from such communications at any time.
(4) Sending you important notices, such as notifications about operating system or application updates and installations.
(5) Providing you with a personalized user experience and personalized content.
(6) Authenticating and managing suppliers and business partners, and communicating or conducting business with suppliers and business partners.
(7) Conducting internal audits, data analysis, and research to improve our products and services.
(8) Analyzing business operational efficiency and measuring market share.
(9) Troubleshooting errors when you choose to send us error details.
(10) Synchronizing, sharing, and storing data you upload or download, and data required to perform uploads and downloads.
(11) Protecting the security of our products, services, and customers or users, and implementing and improving our loss prevention and anti-fraud programs.
(12) Complying with and enforcing applicable legal requirements, relevant industry standards, or our policies.
When processing your personal information, LAZZEN will comply with applicable legal requirements and process it based on an appropriate legal basis, including:
· Processing your personal information to fulfill a contract when responding to your transaction or service requests;
· Processing your personal information based on your consent;
· We may also process your personal information based on compliance with and enforcement of legal obligations.
2. How LAZZEN Uses Cookies and Similar Technologies
To ensure the normal operation of our websites, we sometimes store small data files called Cookies on computers or mobile devices. A Cookie is a plain text file stored on a computer or mobile device by a web server. The content of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies typically contain identifiers, site names, and some numbers and characters. With the help of Cookies, websites can store user preferences and other data to better serve users. LAZZEN uses Cookies for the same purpose as most websites or internet service providers: to improve the user experience. With the help of Cookies, websites can remember a user’s single visit (using session Cookies) or multiple visits (using persistent Cookies). With the help of Cookies, websites can save settings, such as language, font size, and other browsing preferences on a computer or mobile device. This means users do not need to reconfigure their preferences on each visit. If a website does not use Cookies, it will treat each user as a new visitor every time they open a webpage. For example, if you log in to a website and then navigate to another page, the website will not recognize you, and you will be logged out again. LAZZEN does not use Cookies for any purpose other than those described in this Policy. You can manage or delete Cookies according to your preferences. For more details about Cookies, please visit AboutCookies.org.
3. How LAZZEN Shares, Transfers, and Discloses Your Personal Information
(1) Sharing: Sharing refers to the process where LAZZEN provides your personal information to other personal information processors, and both parties have independent control over the personal information. LAZZEN commits to keeping your personal information strictly confidential. Except as otherwise required by laws, regulations, and regulatory authorities, LAZZEN will not share your personal information with other companies, organizations, or individuals. If there is a need to share your personal information with third parties, we will adhere to the following principles:
A. Sharing with explicit consent: After obtaining your explicit consent, LAZZEN will share your personal information with other parties;
B. Sharing under legal circumstances: LAZZEN may share your personal information externally as required by laws and regulations, for litigation dispute resolution, or in accordance with the lawful requests of administrative or judicial authorities;
C. To facilitate service processing or assist in dispute resolution, in some cases, sharing your personal information is the only way to facilitate the processing or resolution of disputes or conflicts between you and others;
D. Sharing with third-party service providers cooperating with LAZZEN: To facilitate LAZZEN in providing services to you, your personal information may be shared with third-party service providers. LAZZEN will only share the personal information necessary for the products or services of the third-party service provider. For example, when you purchase LAZZEN products online, LAZZEN must share your personal information with the logistics service provider to arrange delivery, or arrange for a partner to provide services.
(2) Transfer: We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
A. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
B. In the event of a merger, acquisition, or bankruptcy liquidation, if the transfer of personal information is involved, we will require the new company or organization holding your personal information to continue to be bound by this personal information protection policy; otherwise, we will require that company or organization to re-obtain your authorization and consent.
(3) Disclosure: As required by applicable law or in response to legal proceedings, LAZZEN may also disclose your personal information to relevant law enforcement or other government authorities. LAZZEN may also disclose your data when there is a reasonable need, such as for contract performance, or when we believe that disclosure is necessary and appropriate to prevent physical harm or property loss, or to investigate possible or actual illegal activities.
4. Your Rights
You should ensure that all personal information submitted is accurate. LAZZEN will strive to maintain the accuracy and completeness of personal information and update this data in a timely manner.
Where required by applicable law, you may have the right to (1) access and obtain a copy of the specific personal information we hold about you; (2) request that we update or correct inaccurate personal information about you; (3) object to or restrict our use of your personal information; (4) request that we delete your personal information. If you wish to exercise any of these rights, please contact us through the contact information provided in the "How to Contact Us" section. We will verify your personal identity in accordance with local legal requirements. We may refuse to process requests if we have a reasonable basis to believe they are fraudulent, unfeasible, or would infringe on the privacy rights of others.
5. How LAZZEN Protects and Retains Your Personal Information
LAZZEN strictly adheres to the principles of "Storage Limitation", "Minimization", and "Accuracy" in personal information protection. We employ appropriate physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use encryption technology to ensure data confidentiality; we use protection mechanisms to prevent malicious attacks on data; we deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we conduct security and privacy protection training courses to enhance employee awareness of the importance of protecting personal information. We will retain your personal information for the period necessary to achieve the purposes described in this Policy, unless a longer retention period is required or permitted by law. Because data storage periods may vary based on different scenarios, products, and services, the criteria we use to determine the retention period include: the time required to retain personal information to complete the business purpose, including providing products and services, maintaining corresponding transaction and business records, controlling and improving product and service performance and quality, ensuring the security of systems, products, and services, responding to potential user inquiries or complaints, problem identification, etc.; whether the user has consented to a longer retention period; and whether there are special data retention requirements under law or contract. We will retain your registration information as long as your account is necessary to provide services to you. You may also choose to delete your account. After you delete your account, we will stop providing products and services based on that account and delete your corresponding personal information, subject to no special legal requirements.
6. How LAZZEN Handles Children’s Personal Information
Our products, websites, and services are primarily intended for adults. Children should not create their own user accounts without the consent of a parent or guardian. In cases where we collect children’s personal information with parental consent, we will only use or disclose this data where permitted by law, with the explicit consent of the parent or guardian, or as necessary to protect the child. If LAZZEN discovers that it has collected children’s personal information without obtaining verifiable parental consent beforehand, it will take steps to delete the relevant data as soon as possible.
7. Third-Party Providers and Their Services
Our websites, applications, and services may contain links to third-party websites. You may choose whether to access or accept websites and services provided by third parties. We cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this Policy. Before submitting personal information to third parties, please refer to their privacy protection policies.
8. How Your Personal Information Is Transferred Globally
LAZZEN is a global company. Where permitted by law, we may share your personal information within LAZZEN (including subsidiaries, affiliates, and the parent company) or with our suppliers and business partners, and may transfer the information to other countries or regions where we conduct business. Additionally, as we may not have a data storage center in your country, your personal information may also be transferred to data centers located outside your country for storage. In such cases, LAZZEN will take measures to ensure that the data we collect is processed in accordance with this Policy and applicable legal requirements.
9. How This Policy Is Updated
LAZZEN reserves the right to update or modify this Policy from time to time. If our privacy policy changes, we will post the latest version of the privacy policy here. If we make material changes to the privacy policy, we will also provide more prominent notice. If the privacy policy for a specific product or service involves changes to the purpose, method, or types of personal information processed, we will re-obtain your consent.
10. How to Contact LAZZEN
If you have any questions, comments, or suggestions regarding this Policy, please contact us through the following methods:
(1) Email: lazzen@lazzen.com
(2) Contact Number: 400-99-02706, we will respond within thirty days.
If you are not satisfied with our response, especially if our processing of personal information infringes upon your legitimate rights and interests, you may also file a complaint through the following channels: audit@sh-liangxin.com. If the complaint is unsuccessful, you may also seek resolution through external channels such as filing a lawsuit in a competent People’s Court, or filing a complaint with an industry self-regulatory association or relevant government regulatory authority.
This Policy takes effect from the date of update. Last updated: June 2026